Reports IndicesSaturday, 9 May 2026·The Hindu
DFS Insurance Division tops GRAI March 2026 rankings; CPGRAMS grievance review details
The Insurance Division of the Department of Financial Services ranked first in GRAI Group A for March 2026.
Key highlights
Direct fact
In March 2026, the Department of Financial Services (DFS) Insurance Division secured the top rank in the Group A category of the Grievance Redressal Assessment and Index (GRAI), while the Banking Division remained at 5th place for the second straight month.
Key specifics
- GRAI Group A covers ministries that register 500 or more grievances.
- DFS handles over 2.50 lakh grievances annually.
- The Secretary (FS) has reviewed 20 randomly selected closed grievances every month since 7 January 2024.
- Exactly 400 grievances were evaluated across 20 meetings till date.
- DARPG publishes GRAI and manages CPGRAMS under the Ministry of Personnel, Public Grievances and Pensions.
Exam lens
TNPSC may frame a report-and-index question: GRAI, CPGRAMS, DFS Insurance Division, March 2026, Group A threshold of 500 grievances, and DARPG as the nodal agency.